Legal
Last updated: August 2026
This policy explains how cancellations, pauses and refunds work for consulting services provided by Hridoy Academy. Specific terms in your signed proposal take priority where they differ.
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This policy applies to Growth Audits, Strategy Sprints, ongoing Growth Partner engagements, workshops and any other paid consulting services. It does not apply to advertising spend, which is paid directly to advertising platforms and governed by their own terms.
Fixed projects usually require an initial payment before work is scheduled. This reserves time in the calendar and covers onboarding work such as account reviews and kick-off preparation.
If you cancel a fixed project in writing before the kick-off session, the initial payment is refunded in full, minus any third-party costs already incurred on your behalf, such as purchased tools or licences.
If a fixed project is cancelled after work has started, you pay for the work completed up to the cancellation date, calculated from the project milestones in your proposal. Any amount paid beyond that is refunded. Completed deliverables are handed over once the account is settled.
Monthly engagements can be cancelled with the written notice period stated in your proposal, typically 30 days. Fees for the notice period remain payable. Months already started are not refunded on a pro-rata basis, because time is reserved for your account at the start of each billing period.
If you need to pause an ongoing engagement, for example during a seasonal slowdown, let us know in writing. Pauses are agreed case by case and are normally limited to one billing cycle at a time.
Workshops may be rescheduled free of charge with at least 48 hours’ notice. Cancellations with less notice may be charged in full if preparation has been completed.
If you are unhappy with any part of the service, please raise it promptly. We will review the concern with you and, where we have fallen short of what was agreed, put it right through additional work or a fair partial refund.
Approved refunds are returned using the original payment method, or by bank transfer where that is not possible, normally within 14 working days of approval.
Send your request to contact@hridoyacademy.com with your name, company and the engagement concerned. We will confirm receipt and the next steps in writing.
Email contact@hridoyacademy.com or use the contact page, and we will respond as soon as reasonably possible.
